FAQ

Go to your dashboard, click Add Website, choose your training mode, set your site details, and save. After that, you can embed the chat or FAQ widget on your site.

No. AiFaqChat is designed for non-technical users. You can add a website, train the AI, and embed widgets by copying and pasting simple code snippets.

Choose automatic training if your website already has clear, up-to-date content and you want the AI to learn from it automatically. Choose manual training if you want full control over what the AI knows, need very specific answers, or want to add content that doesn’t exist on your website. For best results, many users combine both — automatic training to stay in sync with the website and manual training to fine-tune answers.

Manual training lets you add your own text content — such as FAQs, product details, policies, or company information — which the AI uses directly to answer user questions. Automatic training scans your website pages and learns from existing content on a schedule. Manual training gives you full control over what the AI knows and says, while automatic training keeps the AI up to date by syncing content from your site. You can use both together for the best results.

Yes. All content collected through automatic website scanning can be reviewed and edited manually. You can fix inaccuracies, adjust wording, or remove content you don’t want the AI to use.

Absolutely. You can manually add any custom content, such as FAQs, internal policies, explanations, or marketing messages. This content is used alongside scanned website data to train the AI assistant.

Manual content has higher priority. If there’s a conflict, the AI will prefer your manually added or edited content to ensure accurate and controlled answers.

Retraining is useful when your website content changes significantly or when you want the AI to completely relearn updated information from scratch.

Retraining fully rebuilds the AI knowledge base, while rescanning updates the AI with new or changed website content without starting from zero.

Yes. All training content, rules, and instructions can be written in any language, and the AI will respond accordingly.

AiFaqChat provides two widgets: a Chat Widget for real-time conversations and a FAQ Widget for displaying instant answers directly on your page.

Copy the Chat Widget script from your dashboard and paste it just before the tag on your website.

Place the FAQ Widget script in your HTML exactly where you want the FAQ content to appear.

Yes. You can embed both widgets on the same website to provide live chat and static FAQ answers.

No. All costs are transparent. Paid plans cover all features included in the plan, and there are no unexpected charges.

AiFaqChat takes security seriously. All sensitive data is encrypted at rest and in transit, and access is strictly controlled.

We use industry-standard TLS for data in transit and AES-256 encryption for data at rest to ensure maximum protection.

Yes. Only you have access to your sites and data — no one else can view or modify them.

We respect user privacy and handle data responsibly. For specific compliance requirements like GDPR or CCPA, please review our privacy policy.