AiFaqChat Logo AiFaqChat

Privacy Policy

1. Introduction

At AiFaqChat.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data.

By using our services, including the AI Chat widget, FAQ widget, website content scanning, and AI training features, you agree to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our services.

2. Information We Collect

We collect various types of information to provide and improve the AiFaqChat.com Service, including:

2.1. Account Information

  • Email address and username
  • Authentication details (passwords, stored securely)
  • Profile settings, preferences, and configured websites

2.2. Billing & Payment Information

  • Payment method details (supported payment providers, BTC)
  • Transaction history and credit usage for AI training and widget responses

2.3. AI & Widget Usage Data

  • Website URLs provided for AI content scanning and training
  • Manually entered or edited text content for AI training
  • AI Chat and FAQ widget interactions, queries, and response data
  • Device and browser information, IP address, and connection metadata

2.4. Cookies & Tracking

  • Cookies, session identifiers, and analytics data to monitor usage and performance of widgets
  • Third-party analytics tools may collect aggregated, anonymized usage information

3. How We Use Your Information

AiFaqChat.com uses the information we collect for the following purposes:

3.1. Service Provision

  • To provide AI Chat and FAQ widget services on your websites
  • To process and manage your credits for AI training and widget responses
  • To configure and maintain your AI assistant settings, trained content, and widget preferences

3.2. Security & Fraud Prevention

  • To detect and prevent unauthorized access, fraudulent activity, or misuse of credits
  • To protect the integrity of our systems, AI models, and your account
  • To respond to security incidents, abuse reports, or credit disputes

3.3. Analytics & Improvement

  • To analyze usage trends of Chat and FAQ widgets and improve AI response quality
  • To troubleshoot errors and optimize the performance of AI models and widget functionality

3.4. Communication & Support

  • To respond to support tickets submitted via https://ticket.aifaqchat.com
  • To send updates about your account, credits, AI model improvements, or Service announcements

4. Payment Data & Third-Party Providers

AiFaqChat.com does not store full payment card details. All payments for credits are processed securely through trusted third-party providers. By using our Service, you acknowledge and agree to the following:

4.1. FastSpring & Paddle

  • FastSpring and Paddle process credit top-ups securely via their payment channels.
  • We receive only the billing information necessary to update your credit balance.
  • Your payment information is governed by the respective provider’s Terms of Service and Privacy Policy.

4.2. Bitcoin (BTC) Payments

  • BTC payments are processed through cryptocurrency gateways (e.g., BTCPay).
  • We do not store private keys or full wallet information; all transactions are managed externally.
  • BTC payments are final and non-refundable, except where required by applicable law.

4.3. Security & Limited Access

  • Payment information is encrypted and transmitted securely via the provider’s systems.
  • AiFaqChat.com staff does not have access to full credit card numbers or private BTC keys.

4.4. Responsibility

Any issues with credit top-ups or payment processing should be submitted via our support ticket system: https://ticket.aifaqchat.com.

5. Cookies & Tracking Technologies

AiFaqChat.com uses cookies and similar tracking technologies to enhance your experience, analyze usage of the chat and FAQ widgets, and improve the Service. By using our Service, you consent to the use of these technologies as described below.

5.1. Types of Cookies

  • Essential Cookies: Required for basic widget functionality, login, session management, and account security.
  • Performance & Analytics Cookies: Collect anonymized data to monitor widget usage, response times, and errors.
  • Functional Cookies: Remember your preferences and widget settings for a consistent experience.

5.2. Third-Party Tracking

We may use third-party analytics services to track usage trends of the chat and FAQ widgets. These services collect aggregated, anonymized usage data to help us improve performance and AI response quality. We do not sell or share personal data with third-party advertisers.

5.3. Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect your ability to use the chat and FAQ widgets or to maintain your session.

6. Data Sharing & Disclosure

AiFaqChat.com respects your privacy and does not sell or trade your personal information. Your data may only be shared under the following circumstances:

6.1. Third-Party Payment Processors

  • Payment information necessary to process subscriptions and AI credit usage may be shared with supported payment providers and BTC gateways.
  • Only the minimum required information is shared; full credit card numbers or BTC private keys are never stored by AiFaqChat.com.

6.2. Legal Obligations

  • We may disclose personal data if required by law, regulatory authorities, or legal proceedings.
  • This includes responding to lawful requests from government or law enforcement agencies.

6.3. AI Processing & Service Operations

  • Your website content submitted for AI training (either via automatic scanning or manual input) may be processed by our servers to generate responses in chat and FAQ widgets.
  • Anonymized usage data and technical logs may be shared with third-party providers for analytics, infrastructure, and AI service improvement.

6.4. User Consent

By using AiFaqChat.com, you consent to sharing your data under these conditions. For any other sharing requests or concerns, please submit a ticket via: https://ticket.aifaqchat.com.

7. Data Retention & Deletion

AiFaqChat.com retains your personal, AI training, and service-related data only for as long as necessary to provide the Service and comply with legal obligations.

7.1. Account & Billing Data

  • Account information, billing details, and subscription/credit history are retained while your account is active.
  • If you close your account, minimal information may be retained for record-keeping, fraud prevention, or legal compliance.

7.2. AI Training & Widget Data

  • Website content submitted for AI training (automatic scanning or manual input) may be retained to provide AI chat/FAQ responses and improve AI models.
  • Anonymized usage data, interaction logs, and technical information may be retained for analytics, troubleshooting, and service optimization.
  • Historical AI training data may be deleted or anonymized periodically to reduce storage and maintain privacy.

7.3. Deletion Requests

You may request the deletion of your account, AI training data, and personal information at any time by submitting a ticket via: https://ticket.aifaqchat.com. Once deleted, this data cannot be restored.

8. Data Security

AiFaqChat.com takes the security of your data seriously and implements reasonable technical and organizational measures to protect your personal information, AI training content, and interaction logs.

8.1. Technical Measures

  • All sensitive data, including AI training inputs and chat/FAQ logs, is encrypted during transmission using HTTPS and secure protocols.
  • Passwords and authentication tokens are stored securely using industry-standard hashing techniques.
  • AI models, training datasets, and interaction logs are stored on protected servers with restricted access.
  • Regular backups and monitoring are in place to ensure data integrity and availability.

8.2. Organizational Measures

  • Access to account, billing, and AI training data is limited to authorized personnel only.
  • Internal procedures exist to detect, prevent, and respond to potential security incidents or breaches.
  • Periodic audits and reviews are conducted to maintain data security standards.

8.3. User Responsibilities

Users are responsible for maintaining strong, unique passwords and keeping their account credentials confidential. Sharing login details or exposing API tokens may compromise account security.

8.4. No Absolute Guarantee

While AiFaqChat.com implements best practices to secure data, no system is completely immune to unauthorized access, cyber-attacks, or data loss. Absolute security cannot be guaranteed.

9. Your Rights & Choices

You have certain rights regarding your personal data, AI training content, and usage logs collected by AiFaqChat.com. These rights include:

9.1. Access & Correction

  • You may request access to any personal data or AI training content associated with your account.
  • You can request correction of inaccurate, incomplete, or outdated information via a ticket at https://ticket.aifaqchat.com.

9.2. Deletion & Account Closure

  • You may request deletion of your account, AI training content, and all personal data.
  • Deletion requests must be submitted through our ticketing system. Once processed, data cannot be restored.

9.3. Cookies & Tracking

  • You can manage or disable cookies and tracking scripts through your browser settings.
  • Disabling essential cookies may affect the operation of chat/FAQ widgets or your account experience.

9.4. Opt-Out of Communications

  • You may opt-out of receiving non-essential notifications about service updates, credits, or promotions by submitting a ticket or adjusting your account preferences.

9.5. Control Over AI Training Content

  • You can manually add, edit, or remove content used to train the AI assistant for your websites.
  • Deleted or modified content will be removed from future AI training processes but may remain in logs for operational purposes for a limited period.

9.6. Credit Usage Transparency

  • You have the right to view your current credit balance and history of credits consumed for AI training and chat/FAQ interactions.
  • If you notice discrepancies in credit usage, you can submit a support request for review at https://ticket.aifaqchat.com.

10. Contact & Support

If you have any questions, concerns, or requests regarding your personal data, AI training content, or this Privacy Policy, you can reach our support team through the following channels:

10.1. Support Tickets

For all inquiries, including data access, corrections, deletion, credit usage, or billing questions, please submit a ticket via: https://ticket.aifaqchat.com. This ensures your request is properly tracked and handled efficiently.

10.2. Contact Page

You may also visit our contact page for general information: https://AiFaqChat.com/page/contact-us. However, for privacy-related or account-specific requests, the ticket system is the preferred method.

10.3. No Phone or Physical Support

AiFaqChat.com does not provide support via phone or physical address. All communications must be handled online.

11. Changes to Privacy Policy

AiFaqChat.com may update this Privacy Policy from time to time to reflect changes in our AI chat and FAQ widget services, credit system, legal requirements, or improvements to the Service.

11.1. Notification of Changes

Significant changes to this Privacy Policy will be communicated by posting the updated version on our website and updating the "Last Updated" date. Users are encouraged to review this Privacy Policy periodically to stay informed about how their AI training data and usage information is handled.

11.2. Continued Use

Your continued use of AiFaqChat.com after any changes indicates your acceptance of the updated Privacy Policy. If you do not agree with the new terms, you should stop using the Service and may request deletion of your AI training data, account, and associated personal information via the ticketing system: https://ticket.aifaqchat.com.

12. Data Used for AI Training

AiFaqChat.com may use content from your websites, including pages scanned automatically or manually provided text, to train and improve AI chat and FAQ models. This allows the AI to provide accurate and relevant responses in your widgets.

12.1. User-Controlled Content

  • You can manually edit or remove content submitted for AI training at any time.
  • Content is used only to improve AI responses and is not shared with third parties outside the scope of the Service.

12.2. Chat & FAQ Session Data

  • Interactions with chat and FAQ widgets may be logged and used for AI improvement and analytics.
  • Such data may be anonymized and aggregated to protect user privacy.

13. Credit Usage Transparency

AiFaqChat.com operates on a credit-based system for AI training and widget usage. Your credits are automatically deducted when AI resources are used.

13.1. Training Credits

  • Credits are consumed each time the AI model is trained with new or updated content.
  • Training sessions will display the estimated credit usage before execution.

13.2. Widget Usage Credits

  • Each chat or FAQ widget interaction that consumes AI resources deducts credits from your account.
  • Usage logs are available in your dashboard to track credit consumption.

14. Data Anonymization & Aggregation

To protect user privacy, AiFaqChat.com may anonymize or aggregate collected data for analytics, reporting, and AI model improvement.

14.1. Anonymized Logs

  • Technical logs, usage statistics, and AI interaction data may be anonymized to prevent identification of individual users.
  • Aggregated data may be used to improve AI performance, website analytics, and system reliability.

15. Opt-Out & Data Minimization

You can control what data is used for AI training and analytics. Certain features allow you to minimize data collection.

15.1. Content Submission Control

  • You may choose not to submit certain content for AI training or remove previously submitted content.
  • Requests can be submitted via the support ticket system: https://ticket.aifaqchat.com.

15.2. Chat & FAQ Interaction Control

  • You may request that your widget interactions not be used for AI model improvement or analytics.
  • Such requests will limit AI usage data retention and aggregation.

16. Retention of AI Training Data

AiFaqChat.com retains AI training data only as long as necessary to provide and improve the Service.

16.1. Active Account Data

  • Content submitted for AI training is stored while your account is active.
  • Once the account is deleted or content is removed, the associated training data will also be deleted or anonymized.

16.2. Historical & Aggregated Data

  • Logs, anonymized usage statistics, and aggregated data may be retained for operational purposes, system improvement, and analytics.
  • This data does not identify individual users and is used to improve overall AI performance and service reliability.

17. Third-Party Payment Processor (Paddle)

We use Paddle.com to securely process payments. Paddle acts as the Merchant of Record, meaning it is responsible for handling your payment and applicable taxes.

For more information, please review Paddle’s legal documents:

18. Effective Date & Acknowledgment

This Privacy Policy is effective as of Nov 26, 2025 and will remain in effect until updated or replaced by a new version.

18.1. User Acknowledgment

By using AiFaqChat.com, you acknowledge that you have read and understood this Privacy Policy, and you agree to the collection, use, and sharing of your information as described herein.

18.2. Review Responsibility

Users are encouraged to review this Privacy Policy periodically to stay informed of any changes. Continued use of the Service after updates indicates acceptance of the revised terms.