Customizing Chat Appearance to Match Your Brand
Your AI assistant should feel like a natural part of your website — not a third-party tool dropped on top of it.
With AiFaqChat, you can fully customize the chat widget’s appearance so it matches your brand, builds trust, and feels familiar to users.
Why Brand Consistency Matters
When users see mismatched colors, generic names, or unfamiliar styles, they hesitate.
A branded chat widget:
- Feels like part of your product
- Builds credibility and trust
- Improves engagement
- Encourages users to ask questions
What You Can Customize
AiFaqChat lets you control key visual and identity elements of your chat widget.
Chat Color
Choose a primary color that matches your brand — usually the same color as your buttons or accent elements.
This color is used for:
- The chat button
- Header background
- Key UI accents
Chat Title
The chat title appears at the top of the widget. It tells users who they’re talking to.
Examples:
- “Acme Support”
- “Help Center”
- “Product Assistant”
Welcome Message
The welcome message is the first thing users see when they open the chat.
A good welcome message:
- Feels friendly and human
- Explains what the assistant can help with
- Encourages users to ask a question
Make the AI Sound Like Your Brand
Visuals are only half the experience. Tone and behavior matter just as much.
Using Rules, you can guide how the AI communicates:
- Formal or casual tone
- Short or detailed answers
- Use of emojis or not
- Brand-specific language
This ensures the assistant sounds like your team — not a generic chatbot.
No Coding Required
All customization options are available directly in the dashboard.
No CSS. No JavaScript. No developer needed.
Changes are applied instantly across your website.
Consistency Across Chat & FAQ Widgets
Your branding applies to both:
- Chat Widget
- FAQ Widget
This creates a unified experience, no matter how users interact with your AI assistant.
Small Details, Big Impact
A well-branded chat widget:
- Feels trustworthy
- Encourages engagement
- Reduces hesitation
- Improves conversion and support outcomes
It’s not just about looks — it’s about making users feel comfortable asking questions.
Ready to customize your AI chat? Get started with AiFaqChat.