How Credits Work in AiFaqChat
AiFaqChat uses a simple credit-based system to power AI chats, training, and content processing.
Credits make usage predictable and transparent — you only pay for what the AI actually does.
What Are Credits?
Credits are internal units used to measure AI activity.
Every time your AI assistant processes information or responds to users, credits are consumed.
This approach allows AiFaqChat to scale fairly — from small websites to high-traffic platforms.
What Uses Credits?
Credits are consumed by the following actions:
- AI chat messages from visitors
- Automatic website scanning and content processing
- Manual training content processing
- AI retraining after major updates
Simply having the widget installed does not consume credits — only actual AI usage does.
Chat Messages
Each user interaction with your AI assistant consumes credits based on:
- Message length
- Context used to generate the response
- Complexity of the answer
Short, clear questions typically use fewer credits than long or multi-part conversations.
Training & Retraining
Training also consumes credits — but only when content is processed.
- Automatic scans use credits when pages are analyzed
- Manual training uses credits when new text is added
- Retraining uses credits to rebuild the AI knowledge base
This ensures credits are used only for real AI work, not idle time.
What Happens When Credits Run Out?
If your credit balance reaches zero:
- AI chats are paused
- Training and retraining stop
- The widget remains installed but inactive
Visitors will see a friendly message indicating that the assistant is temporarily unavailable.
Once credits are added, everything resumes automatically — no reconfiguration needed.
How to Monitor Credit Usage
You can view your current balance and usage directly in the dashboard.
This helps you:
- Understand how your AI is being used
- Estimate future needs
- Avoid unexpected interruptions
Tips to Use Credits Efficiently
- Keep training content clear and well-structured
- Avoid unnecessary retraining
- Use FAQ widgets for repetitive questions
- Review and refine rules to reduce long responses
Small optimizations can significantly reduce credit usage without impacting answer quality.
Designed for Flexibility
Whether you have a few chats per day or thousands of conversations, the credit system adapts to your needs.
No long-term commitments. No hidden fees. Just pay for what your AI actually does.
Start with the quick setup guide — or get started with AiFaqChat .