GDPR & Privacy: What Content Should You Avoid Training With?
Training an AI assistant is powerful — but it comes with responsibility. To stay compliant with GDPR and protect user privacy, it’s essential to understand what content should never be used for training.
Golden Rule: Train Only on Public, Non-Personal Content
AiFaqChat is designed to work best with content similar to a public help center: documentation, FAQs, onboarding guides, and product explanations.
If content would be inappropriate to publish publicly, it should not be used for training.
Do Not Train on Personal Data
Avoid any content that includes personal data, such as:
- Names of real users or customers
- Email addresses or phone numbers
- Physical addresses or locations
- User IDs, account numbers, or order numbers
Even if this data appears in support tickets or internal notes, it should never be added to training content.
Avoid Sensitive Personal Information
GDPR defines certain categories as highly sensitive. These must never be included:
- Passwords or authentication details
- Payment or banking information
- Government-issued IDs
- Health, legal, or financial records
AiFaqChat does not need this information to answer customer questions effectively.
Internal Processes and Security Details
Avoid training on content that reveals:
- Internal workflows
- Security configurations
- Infrastructure details
- Admin-only procedures
Instead, rewrite such information into high-level, user-facing explanations when needed.
User Conversations and Support Tickets
Raw chat logs, emails, or support tickets often contain personal data. These should not be used directly for training.
A safer approach is to:
- Extract common questions
- Rewrite them generically
- Remove any identifying details
Automatically Scanned Content Still Needs Review
While automatic website scanning focuses on public pages, you are still responsible for ensuring that:
- No personal data is published publicly
- Legal or privacy pages don’t expose user examples
Periodic review of scanned content is a GDPR best practice.
Use Rules to Enforce Privacy Boundaries
Training rules allow you to actively prevent risky responses, such as:
- Refusing to answer account-specific questions
- Redirecting personal requests to human support
- Avoiding speculative or sensitive topics
Rules act as a second layer of privacy protection.
Think Like a Data Protection Officer
Before adding any content, ask:
- Does this include personal data?
- Is this necessary for answering public questions?
- Would I be comfortable showing this to any visitor?
If there’s any doubt — don’t train on it.
Want to learn how AiFaqChat protects data by design? Read our data protection overview or get started with AiFaqChat .