What Happens When Your Credits Run Out?
Running out of credits in AiFaqChat does not break your setup or remove any of your data.
Instead, the system safely pauses AI activity until credits are added again.
What Stops Working?
When your credit balance reaches zero:
- AI chat responses are paused
- New conversations cannot be answered
- Training, rescanning, and retraining are paused
Visitors can still see the widget, but the assistant will not respond until credits are available.
What Still Works?
- Your website integrations remain active
- All training content is preserved
- Rules, design, and settings stay intact
- No data is deleted or reset
Once credits are added, everything resumes automatically.
What Do Visitors See?
If someone opens the chat while credits are depleted, they may see a message like:
“Training and chats are paused — please top up your credits to continue.”
This clearly communicates that the assistant is temporarily unavailable — without confusing or alarming users.
Do You Lose Conversations or Knowledge?
No.
AiFaqChat does not remove or forget:
- Your website content
- Manual training data
- Previously learned information
Everything remains exactly as it was.
How to Resume the AI Assistant
Restoring your AI assistant takes just a few seconds:
- Add credits to your account .
- Chats and training resume automatically
No reconfiguration or retraining is required.
How to Avoid Running Out of Credits
- Monitor usage in your dashboard
- Optimize training content
- Use FAQ Widgets for repetitive questions
- Avoid unnecessary retraining
AiFaqChat is designed to make usage predictable and easy to control.
A Safe, Predictable System
Credits act as a safety limit — they ensure you never get unexpected charges or runaway usage.
Your AI assistant pauses politely, waits for you to add credits, and continues exactly where it left off.
Want to learn how to manage credits effectively? Learn how credits work or see how to optimize AI costs — or get started with AiFaqChat .