What Is AiFaqChat and How Does It Work?

AiFaqChat is an AI-powered chat and FAQ assistant designed to answer questions directly from your website content — without complex setup, coding, or constant manual updates.

Instead of relying on generic AI responses, AiFaqChat learns from your own content and helps visitors get accurate, context-aware answers in real time.

How AiFaqChat Works

AiFaqChat follows a simple but powerful workflow:

1. You add your website to the dashboard
2. The system trains the AI using your content
3. You embed a chat or FAQ widget on your site
4. Visitors start asking questions — and get instant answers

Training the AI Assistant

AiFaqChat supports two training modes:

• Automatic training: The system scans your public website pages and uses the content to build the AI knowledge base.
• Manual training: You add or edit text content yourself, such as FAQs, explanations, product details, or policies.

You can use either mode — or combine both. Manual content always has higher priority, giving you full control over how the AI answers questions.

Chat Widget vs FAQ Widget

AiFaqChat provides two types of widgets, both powered by the same AI assistant:

• Chat Widget: A floating chat button that opens a conversation window, typically displayed in the bottom corner of your site.
• FAQ Widget: An embedded widget placed directly on a page, perfect for help sections, pricing pages, or documentation.

You can use one or both widgets on the same website — there are no limitations.

Customizing AI Behavior

AiFaqChat allows you to control how the AI communicates with your users:

• Set a description that defines who the AI represents
• Customize chat title and welcome message
• Add optional rules to guide tone, style, and behavior

All settings can be written in plain language — no technical knowledge required.

Credits-Based Usage

AiFaqChat uses a transparent credit-based system. Credits are consumed when:

• Training or retraining the AI assistant
• Answering questions via chat or FAQ widgets

This ensures you only pay for actual usage, with no hidden fees or subscriptions.

Who Is AiFaqChat For?

AiFaqChat is ideal for:

• SaaS products and startups
• E-commerce websites
• Agencies and freelancers
• Documentation and support pages

Whether you want to reduce support tickets, improve user experience, or provide instant answers 24/7, AiFaqChat adapts to your needs.

Ready to get started? Follow our step-by-step tutorial to add your first website .