Chat Widget vs FAQ Widget: What’s the Difference?
AiFaqChat offers two powerful ways to deliver AI-powered answers on your website: the Chat Widget and the FAQ Widget. While both use the same AI assistant and knowledge base, they serve different purposes and user behaviors.
Understanding the difference helps you choose the right widget — or decide to use both together for the best results.
What Is the Chat Widget?
The Chat Widget is a floating button that appears on your website, usually in the bottom-right or bottom-left corner. When clicked, it opens a conversational chat interface.
- Visitors can ask free-form questions
- Feels like live chat, but powered by AI
- Available on every page of your website
The Chat Widget is ideal when users don’t know exactly what to ask or prefer conversational support.
What Is the FAQ Widget?
The FAQ Widget is embedded directly into a specific page on your site. It appears exactly where you place it — for example on a pricing, help, or documentation page.
- Displayed inline as part of the page content
- Great for structured or page-specific questions
- Feels like a smart, interactive FAQ section
The FAQ Widget works best when visitors already have context and want quick, relevant answers without opening a chat.
Key Differences at a Glance
| Feature | Chat Widget | FAQ Widget |
|---|---|---|
| Placement | Floating button on all pages | Embedded in a specific page |
| Interaction style | Conversational chat | Inline Q&A experience |
| Best for | General questions, support, guidance | Page-specific or repeated questions |
| User intent | Exploration and problem solving | Quick answers |
Should You Use One or Both?
In many cases, the best approach is to use both widgets together.
- Use the Chat Widget for general, site-wide questions
- Use the FAQ Widget on key pages like pricing or onboarding
Since both widgets share the same AI and training data, there is no extra setup or duplicated effort.
No Technical Skills Required
Embedding either widget is as simple as copying and pasting a small script. No frameworks, no plugins, and no coding knowledge required.
Even non-technical users can have an AI assistant live on their website in minutes.
Want to see both widgets in action? Try the live demo or follow our step-by-step embedding tutorial .